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All my group is using MacOS 10.13 or above, almost every time we start a Video conference with Glip, it prompts to download the RingCentralMeetingsInstaller.pkg again, which installs RingCentral Meetings.app, and its not an update, its the same old version that was already installed, dated 12 March 2019
Download for MAC. Glip for Administrators Download for PC - 64 Bit MSI Download for PC - 32 Bit MSI. RingCentral Meeting Outlook Plugin Download. Glip by RingCentral offers solid team messaging tools with good video conferencing features, and the free tier of service is generous enough to stand out. But Glip is also missing some nice.
This is confusing each user, most are not tech savvy, as they need to run the installer, ignore the popup that suggests to login to a meeting, then go back to Glip, and pick Join again.
There is no way for us to know whether it will need to download and install again or not, I cant predict or repeat it, but on my Mac, based on the downloaded files, its about 50% of the time, over 2 months and I video conference once a week, and this symptom occurs on every user, both on our local network and remote.
I have submitted a support request for this, but no update as yet. Anyone else?